Mobile Customer Service - A Rant

You'd think, in this day and age, that mobile telco's would have their goods together when dealing with their subscribers. I do not ask for much - I know that all the telco's are pretty much the same, and despite 10 years of trying to carve out their own brand values as below:
Orange - trendy, business-minded, simple
Vodafone - does everything, the Daddy
T-Mobile - cutting-edge, down with the Web kids
O2 - cool
3 - we love the music and the porn

in fact, their actual complexion in the real world remains steadfastly:
Orange - behind the times, confused, poor phone selection
Vodafone - no direct relationship, so inconsistent service, best coverage though
T-Mobile - crap coverage
O2 - terribly customer service
3 - cheap and shit

So much for gazillions of marketing quids.

I do not ask for much. My contract with Orange has ended, and everyone wants to sell me an N96. I don't want an N96 - it is bigger in every dimension than my N95 and with worse battery life. Why would I upgrade to this? I want an N85, basically the same as my 95, but OLED screen, thinner and with a good battery. This phone isn't on any UK carrier standard tariff. (This is because Nokia realise they've messed up and their flagship phone, the N96, is bobbins in the UK thanks to the lack of DVB-H coverage in this sceptr'd isle.) So, I browse the Orange website once more, and a friendly box pops up asking if I'd like a chat. "Why not?", I think. Here's the transcript of the chat below:



So now, where before I was generally favourable about Orange (better the devil, and all that), I'm now actively pissed off with them. They should think about this.